Employment Opportunities
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Clinical Systems Administrator (PACS Admin)
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About the Job:
Radiology of Indiana (ROI) is a highly progressive radiology practice located in Indianapolis Indiana. ROI has taken an aggressive approach to information technology by acquiring a suite of applications we call a Unified Radiology Platform (URP). URP is an innovative and creative approach that puts ROI in the national forefront of innovative solutions that serves both our internal and external clients. We are looking for a candidate that is creative and talented, but also wants to be a member of a team that will shape and drive the future of Radiology IT and Healthcare IT for years to come.
Purpose Statement:
The primary purpose of the Clinical Systems Administrator is to represent Radiology of Indiana as a key representative for configuring, installing, and maintaining the Picture, Archive, and Communication System (PACS), Voice Recognition (VR), and Intelligent Workflow (IWF) environments. Maintaining operational effectiveness and efficiency will ensure the organization’s overall sustainability
Job Responsibilities:
- Support PACS, VR, and IWF by providing customers with working knowledge, as well as hardware configuration, installation and maintenance and participating in afterhours support.
- Perform independently on project work, identify root causes of an issue in the software or hardware, and is fluent in multiple different paradigms, such as PACS, VR, IFW, DICOM, HL7 etc.
- Interface with PACS, VR, and IWF, modality, and other solution vendors to implement solutions and troubleshoot issues in a timely manner.
- Assist with maintaining interface engine by providing configuration, support and checking system messages for proper delivery and connection or reports.
- Maintain Exam Code Dictionaries to ensure accurate population of reports and filters.
- Continuously improve read stations and diagnostic monitors by providing testing, configuration, installation, and maintenance as needed.
- Contribute as liaison with ROI customers and client facilities by providing onsite/offsite system support.
- Enhance departmental efficiency by completing assigned clinical projects and completing assigned helpdesk tickets.
- Train end users and customers on clinical imaging, workflow, and voice recognition systems, empowering users with the knowledge and tools they need to use systems to their fullest extent.
- Maintain regulatory compliance by staying abreast of current trends and regulations in the IT and healthcare industries.
- Promote a culture that reflects the organization’s values, encourages good performance, and enhances productivity.
- Can brainstorm alternate fixes and work-arounds for various types of problems.
- Perform other duties as assigned.
Supervision Received:
This position is subject to guidance from the Supervisor concerning standardized practices and procedures, general work instructions, and supervision of progress and results. Periodic review of work is conducted by the Supervisor; specifically, a comparison of actual performance against established goals is evaluated.
Education and Experience:
Job duties require an Associate’s degree or equivalent from two-year college or technical school and 7 years related experience and/or training; or equivalent combination of education and experience. Computer proficiency is required in this role.
Communication Skills:
To successfully accomplish the essential duties of this job, one must be able to read, analyze and interpret general business information and correspondence, including regulations, manuals, reports and professional journals. He/she must be able to write reports, business correspondence and procedure manuals, as well as present and communicate complex information and data to others effectively.
Reasoning Ability:
Most of the work performed in this role requires one to be able to define problems, collect data, establish facts, and draw valid conclusions, along with interpreting an extensive variety of technical instructions dealing with several abstract and concrete variables.
Routine Contact with Others:
The person in this role serves as a member of the IT Department, representing ROI with radiologists, technologists, physicians, hospital clients, business associates and vendors.
Physical Demands:
The flow of work and character of duties involve remaining in a seated stationary position and performing keyboard operations constantly; communicating with internal and external customers frequently; and moving/traversing about the office or remaining in an upright stationary position on an occasional basis. Additionally, the person in this role may seldom climb stairs or position oneself as necessary to access resources pertinent to one’s desk/computer/files. Visual attention is necessary because frequent near acuity for computer usage is required. Intermittently, this position will require working near moving mechanical parts with risk of electrical shock and radiation. The position also requires an individual to be able to transport a laptop computer, equipment and files weighing up to approximately 50 lbs.
Working Conditions:
Moderate noise associated with a typical work environment (computers, printers, and light traffic) is characteristic for this job.
Character and Scope of Supervision:
The position by its nature and scope is broadly subjected to functional policies and goals, as well as general managerial direction. In this working role, the individual is solely responsible for his or her own work and does not have any direct reports.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Senior Desktop Engineer
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Job Description
Job Title: Senior Desktop Engineer
About the Job:
The Senior Desktop Engineer position is responsible for assisting Radiology of Indiana (ROI) physicians and staff with the resolution of technical service problems. The Senior Desktop Engineer is responsible for handling multi-level level support of service requests.
The Senior Desktop Engineer is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Radiology of Indiana (ROI) is a highly progressive radiology practice located in Indianapolis Indiana and a major contributor to the Indianapolis healthcare market. ROI has taken an aggressive approach to information technology by acquiring a suite of applications we call a Unified Radiology Platform (URP). URP is an innovative and creative approach that puts ROI in the national forefront of innovative solutions that serves both our internal and external clients. We are looking for a candidate that is creative and talented, but also wants to be a member of a team that will shape and drive the future of Radiology IT and Healthcare IT for years to come.
The Duties Include:
- Providing technical guidance to staff members in response to service requests.
- IT Support relating to technical issues involving ROIs core business applications and operating systems.
- Championing and coordinating resolution of staff issues.
- Ensuring all staff communications are professional, accurate, and timely.
- Developing technical resolutions for ongoing system performance.
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Basic remote access solution implementation and support: VPN, Terminal Services, VNC, RDP and Citrix.
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
- System documentation maintenance and review.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Able to respond to on call notifications 24/7.
- Rotating on-call status.
Required Skills/Qualifications:
- Minimum 2-5 of years experience.
- 2 year Associates Degree, 4 year Bachelors Degree, or relative experience.
- Good knowledge of various Operating Systems (Windows 7/10, Mac OS).
- Good knowledge of Microsoft Group Policy.
- Good knowledge of desktop remote monitoring and configuration tools.
- Experience with Google G-Suite.
- Experience with Microsoft Office.
- Excellent written and oral communication skills.
- Excellent customer service/phone support skills.
- Ability to multi-task and adapt to changes quickly
- Strong, sound decision-making skills, good judgment and problem solving skills.
- Successfully pass a background check.
- Experienced in direct customer communication.
- Valid Driver’s License and Proof of Insurance required
- Reliable Transportation.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Credentialing Specialist
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Job Description
Job Title: Credentialing Specialist
Reports To: Physician Liaison
PURPOSE:
The primary purpose of this position is to ensure that medical staff and providers are credentialed accurately, completely and in an efficient manner.
QUALIFICATIONS:
- Minimum of a High School diploma or its equivalent and 2 years of relevant work experience preferred.
- Certified Provider Credentialing Specialist (CPCS) is a plus.
- Has knowledge of commonly used concepts, practices and procedures within Radiology.
- Identifies physicians and hospital partners’ needs to ensure effective delivery of high quality service.
- Demonstrate proficiency in software applications such as MS Office and other credentialing applications such as OneApp.
- Demonstrate strong problem solving skills and connects pieces of information from various sources to improve problem solving capabilities.
- Ability to work independently, including decision making, with minimal direction
- Ability to handle and bring to completion multiple tasks.
- Proactively engage with team members to achieve goals of the department.
- Exhibits sound professional judgment and diplomacy in handling unexpected problems. Seeks appropriate guidance when determining solutions.
COMMUNICATION RESPONSIBILITIES:
Listed below are the person(s) to whom the Credentialing Specialist reports:
- Physician Liaison
MAJOR FUNCTIONS:
Listed below are major duties and responsibilities of the Credentialing Specialist. The person hired for this position is delegated the authority, responsibility, and accountability to carry out his/her assigned duties. Even though the job description is broad, every effort has been made to make it as complete as possible. HOWEVER, it must be emphasized that the Credentialing Specialist may be required to perform other duties and activities.
- Processes credentialing and re-credentialing applications of health care provider; Physicians, Nurse Practitioners, Physician Assistants and Radiology Assistants.
- Reviews applications, prepares verification letter and maintains complete information data base for all health care providers.
- Works with medical staff offices at the various hospitals, licensing agencies, and insurance carriers to complete credentialing and re-credentialing applications.
- Keeps track of CMEs for all health care providers including Mammogram/Dexa Technologists.
- Keeps track of and renews various licenses and certifications; i.e., Medical License, CSR, DEA, ACR and ISMA, etc.
- Keeps track of CME’s and Medical Society Subscriptions; notifying the health care provider when they need to obtain the required CME’s.
- Coordinate BLS and ACLS Training for all health care providers as needed.
- Maintain NPI and CAQH information in the credentialing data base and send W-9s.
- Maintains credentialing software and database. Notifies the IT department of any recommended software updates as needed.
- All employees of Radiology of Indiana, P.C. who have access to PHI must comply with all HIPAA Privacy and Security Policies and Procedures. Providers’ information must also be kept private at all times.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.