PURPOSE:

The purpose of this position is to perform the Accounts Receivable duties with accuracy and efficiency and to understand the interrelatedness of all billing functions. This is to be accomplished in accordance with established company policies and procedures.

QUALIFICATIONS:

1. Minimum of High School diploma or GED
2. Experience in claims processing, or billing services regarding tracking and follow-up of non-paid or denied claims
3. Able to communicate via phone in a clear, understandable and professional manner
4. Exhibits problem solving skills
5. Possess knowledge and application of ICD-9 and CPT-4 coding process
6. Possess knowledge of medical third party and government payers
7. Ability to perform efficiently under time restraints and multiple demands
8. Demonstrates basic familiarity with Medical Terminology
9. Able to sit for long periods of time
10. Requires manual dexterity sufficient to operate a keyboard, calculator, photocopier, telephone and other office equipment
11. Requires ability to read and comprehend numbers, policies, and reports
12. Must possess strong ability to prioritize duties

COMMUNICATION RESPONSIBILTIES:

Listed below are the person(s) to whom the Accounts Receivable Representative reports:

1. Accounts Receivable Team Lead
2. Billing and Collections Manager
3. Director of Revenue Cycle and Managed Care

MAJOR FUNCTIONS:

Listed below are major duties and responsibilities of the Accounts Receivable Representative. The person hired for this position is delegated the authority, responsibility, and accountability to carry out his/her assigned duties. Even though the job description is broad, every effort has been made to make it as complete as possible. HOWEVER, it must be emphasized that the Accounts Receivable Representative may be required to perform other duties and activities.

1. Follow through on insurance denials to include reviews and appeals
2. Investigate non-payment of claims
3. Refile claims to all insurance parties
4. Work and prove ledger balances
5. Obtain financial information for the open balance accounts
6. Interact and follow through with patients, insurance companies and outside accounts to solve claim status
7. Receive all incoming billing calls and follow through with any-corrective actions
8. Review and follow through on daily correspondence from insurance carriers and patients
9. Direct problem calls or accounts to the Team Leader
10. Mail outgoing claim forms to appropriate insurance carrier
11. Cooperate and uphold the policies and procedures of Radiology of Indiana, P.C.
12. All employees of Radiology of Indiana, P.C. who have access to PHI must comply with all HIPAA Privacy and Security Policies and Procedures.
13. Perform other related duties as many become necessary or as directed by the Management Team.

I HAVE READ THE ABOVE JOB DESCRIPTION AND UNDERSTAND THE REQUIREMENTS SET FORTH. I AGREE TO ABIDE BY THE REQUIREMENTS OUTLINED AND WILL PERFORM ALL DUTIES AND RESPONSIBILTIES TO THE BEST OF MY ABILITY.

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Title:                                                      Registrar

Department:                                        Radiology of Indiana and Community Imaging Associates

Role Overview:                                   The purpose of this position is to perform registrar duties with accuracy.  This is to be accomplished in accordance with established company policies and procedures.

Required Experience:                      1 year working in healthcare related field preferred

Required Education:                        Minimum of a High School diploma or GED

Required License:                             None

Reports to:                                           Clinical Support Manager

MAJOR FUNCTIONS:

Listed below are major duties and responsibilities of the Registrar.  The person hired for this position is delegated the authority, responsibility and accountability to carry out his/her assigned duties.  Even though the job description is broad, every effort has been made to make it as complete as possible.  However, it must be emphasized that this position may be required to perform other duties and activities.

• Greet customer in polite, prompt, helpful manner utilizing excellent customer service skills.
• Anticipate and provide assistance to accommodate patient’s having difficulty ambulating and completing forms etc.
• Provide customer service by responding to routine requests for information/service and or direct patients’/visitors to appropriate locations.
• Review mammography history with the patient, either verbally or using the printed history sheet.
• Obtain all necessary information needed to complete the registration process; i.e. Patient signature, insurance card, photo ID and order (if needed); scan all information into EPIC.  Accurately complete the registration process and place appropriate patient information in time sequence for the technologist to retrieve.
• Demonstrates a good understanding of the requirements for; valid orders, insurance cards and Release of Information.
• Revise necessary information in computer systems and e-load correct insurance information.
• Contact patients to make arrangement for patient to return for additional view imaging.
• Help answer office phones utilizing good customer service skills and direct calls in a friendly appropriately manner.
• Maintain work area in neat and orderly manner.
• Schedule patient appointments as needed according to the current policy and procedure.
• Schedule and register same day add on patients.
• Request exam orders from physicians using paper orders or EPIC when required.
• Track mammography and DEXA exam charts into the office utilizing the mammography tracking system.
• Sort incoming mail for the office.
• Completes work ques as assigned
• Attend mandatory in-service’s
• Cooperate and uphold the policies and procedures of Community Imaging Associates, LLC and Radiology of Indiana, P.C.
• Comply with all HIPAA Privacy and Security Policies and Procedures.
• Perform other related duties as may become necessary or as instructed.

QUALIFICATIONS:

• Knowledge of business office procedures
• Knowledge of Medical terminology
• Able to type 45 wpm
• Exhibit good customer service skills
• Able to sit for long periods of time
• Requires manual dexterity sufficient to operate a calculator, telephone, copier and other office equipment
• Hearing must be within normal range for telephone contacts.
• Ability to navigate computer systems quickly and efficiently.
• Exhibits strong customer service skills.

PHYSICAL REQUIREMENTS:

• Read, write, speak, and understand English.
• Stand, stretch, squat, stoop, reach, grasp, push, pull, lift and work in cramped quarters.
• Able to lift patients and equipment using proper body mechanics.
• React, move, work quickly, and with multiple distractions.
• Have good hand-eye coordination.

PATIENT CARE COMPETENCIES

• Check and verify each physician order.
• Verify correct patient identification.
• Follow Red Rule policy
• Use proper technique to transfer patient to/from cart or wheelchair.
• Respond to patient comfort and physical needs promptly.
• Educate and instruct patient and family about the procedure to be performed using appropriate terms.
• Update patient and family about exam progress and waiting time.

DOCUMENTATION COMPETENCIES

• Record a complete, accurate patient history.
• Ensure that all exam paperwork is complete and correct.
• Record any deviation from normal procedure on the appropriate form.
• Document any additional patient information on the exam request for the radiologists.
• Review and record patient lab orders.

CLINICAL COMPETENCIES

• Adhere to all hospital and department policies and procedures.
• Greet and check in patients.
• Ensure all necessary aspects of the check in process are completed in EPIC.
• Collect money for insurance co-payments and/or elective procedures.
• Room patient and complete all necessary steps of exam.
• Assist radiologist and/or physician assistant with procedures.
• Order any necessary labs or imaging.
• Maintains a clean, well-stocked exam room.

RELATIONSHIP COMPETENCIES:

• Acts in a responsible manner and is accountable for own actions.
• Acts as an ambassador of Radiology of Indiana and our hospital partners.
• Recognizes when others need help and offers assistance.
• Strives for excellence realizing that no one is perfect.
• Views mistakes as lessons and opportunities for improvement.
• Openness to change and new learning.
• Demonstrates advocacy, truth telling, and respect.
• Strives to maintain a non-judgmental posture.
• Is a self-starter and takes initiative.
• Practices effective communication skills and strives to improve.
• Demonstrate flexibility by adapting to the needs of customers, peers, and changing situations.

TEAM COMPETENCIES:

• Active participant in all group meetings when required

• Take responsibility for maintaining departmental appearance.

• Understands the needs and expectations of customers and strives to meet them.
• Knows the processes of the work team.
• Pitches in and works as a team to manage and cover for absent team members.
• Practices continuous Quality Improvement.
• Practices cost effectiveness and resource utilization.
• Communicates effectively with other members of the health care team.

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Radiology of Indiana – System Administrator

Location:

Indianapolis, IN

Job Description:

The Sys Admin position is responsible for assisting Radiology of Indiana (ROI) physicians and staff with the resolution of technical service problems. Radiology of Indiana is a technology driven radiology practice and a major contributor to the Indianapolis healthcare market.

The Sys Admin duties include:

• Providing technical guidance to staff members in response to service requests.
• Championing and coordinating resolution of staff issues.
• Ensuring all staff communications are professional, accurate, and timely.
• Developing technical resolutions for ongoing system performance.
• Perform sys admin duties in the area of email, phone systems, and various other business applications.
• Perform Windows desktop support and basic network functions.
• Rotating on-call status.

Required Skills/Qualifications:

• Successfully pass a background check.
• Minimum 3 years experience in a support or sys admin role.
• Experienced in direct customer communication.
• Good knowledge of various Operating Systems (Windows XP/7, Mac OS).
• Basic networking knowledge.
• Excellent written and oral communication skills.
• Excellent customer service/phone support skills.
• Strong, sound decision-making skills, good judgment and problem solving skills.
• Able to respond to on call notifications 24/7.

Preferred skills:

• Google Apps admin experience.
• VM Ware Workstations and Fusion background.
• WordPress basic content updates experience.
• Experience in an HIT environment.
• Experience with Peachtree accounting software.
• Experience with Mitel phone systems.
• Ability to connect network printers, map network drives, and other networking functions.

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