Billing Information and Inquiries
7:30 am to 5:00 pm
Monday thru Friday
Payment & Correspondence Address:
9998 Crosspoint, Blvd., Suite 200
Indianapolis, Indiana 46256
I have received two bills for the same test. Am I being double billed?
No. For any radiology service, there are two (2) components; the technical component for performing the imaging service and the professional component for interpreting the results. The bill you will receive from the hospital is for the technical component. The bill you receive from Radiology of Indiana is for the interpretation.
Why am I getting a bill from a doctor whom I have never met?
The doctor on Radiology of Indiana’s bill is a specialist in radiology. The majority of the time, the Radiologist does not meet face-to-face with the patient. The Radiologist has interpreted the imaging service and will report the results to the patient’s ordering provider.
I gave my insurance information at the hospital. Why am I getting a bill?
Radiology of Indiana uses patient demographic and insurance information provided by the hospital. The majority of the time, the information provided is accurate and up-to-date; however, sometimes the information provided is incorrect, incomplete or missing. In this instance, we rely on your cooperation in providing us your complete and correct insurance information.
How can I get the results of my tests?
Our office has billing records only. For the results of any test you may have done, you should contact the office of the physician who ordered the test. They should have a copy of the report from the Radiologist.
When a healthcare provider agrees to participate in a specific insurance plan, they agree to accept as payment in full the amount the insurance designated as the allowable reimbursement amount for a given service. The difference between the actual charge and the insurance company’s allowable is considered a contractual amount that must be written off. Some insurance plans pay only a portion of the allowable. The payment amounts from your insurance company will depend on what co-payments, co-insurance, or deductible you may be required to pay.
Your insurance plan may have set amounts you are responsible to pay for specific services. Co-payments are most commonly associated with office visits, hospital emergency room or urgent care visits, and prescription drugs. Although not as common, some plans do set co-payments for radiology services.
Your insurance plan may only pay a portion of the allowable reimbursement. The remaining co-insurance amount is your responsibility to pay. The amount will depend on your insurance benefit. For example, if the allowable for a service is $100.00, and your insurance pays 70% ($70.00), your co-insurance would be $30.00.
Your insurance plan may require you to pay for a specific dollar amount of health care services per year before they begin to pay your medical bills. This amount, the deductible, will depend on your insurance company and your specific benefit plan. For example, if the allowable for a service is $100.00, your deductible is $100, and you have not yet paid any medical bills this plan year, you would be responsible for the entire $100.00.
Radiology of Indiana is an approved provider for many insurance carriers. We will submit your claim (primary and secondary) to any insurance company under the benefit coverage you specify.
DISCLAIMER: Radiology of Indiana participates with many medical groups to provide healthcare service to their HMO members and participates with numerous other PPO healthcare plans. Please check with your individual medical group, IPA or provider directory to verify plan and benefit coverage. Do not rely on this page to make a medical referral decision. We are in-network with the following companies (not an all-inclusive list):
- Advantage 360
- Advantage Health Solutions/POS
- Advantage Preferred Medicare Advantage
- Advantage Preferred Plus PPO
- Anthem Medicaid
- Anthem HIP
- Anthem Medicare Advantage
- ChoiceCare – Medicare Advantage
- CorVel PPO Network
- Encore Workers Comp
- First Health/Community Care Network/CCN/Coventry
- Great West Health Care
- Hancock Regional PHO
- HealthChoice PPO
- Healthy Indiana Plan
- Hoosier Alliance (MdWise)
- Humana Choice PPO (Medicare Adv PPO)
- Humana ChoiceCare Medicare Adv
- Humana Medicare Advantage HMO/PPO
- Humana Tricare
- Indiana Health Network
- Lutheran Preferred
- Mail Handlers
- MdWise/ProHealth PPO
- ProHealth Single Case Rate
- Sagamore Plus/Ambassador POS
- Stratose Network (Formerly NPPN)
- StV-CHN EPO
- Suburban Health Organization
- Today’s Options (Medicare Adv PPO)
- United Healthcare (10/1/14 renewed) ALL products INCLUDING Exchange.
- United Healthcare (effective 06/1/05)
- United Healthcare Medicare Advantage (Evercare)
- USA MCO selected ProHealth PPO
- WellCare (Medicare Advantage)
Ultimately, you are responsible for payment of your account, including any balance not covered by insurance. You will receive a statement indicating any patient responsibility amounts due. Payment is due upon receipt of the statement unless other arrangements are made with Radiology of Indiana. We accept payments by check, Visa, and Mastercard.